F.A.Q.
🛒 Orders & Delivery
When will my order be delivered?
Delivery times depend on the product type:
- Dining sets: typically within 1–7 working days
- Chairs & bar stools: next working day delivery (in stock items)
Sofas: usually within 1–7 working days
Delivery times may vary based on stock availability and your location.
Will I be contacted before delivery?
Yes, our team will contact you prior to delivery to confirm a suitable date and time. You may also receive updates from our delivery partners.
Do you offer free delivery?
We offer free delivery across England, Wales, and Scotland.
Additional charges may apply for remote areas.
Do you deliver to flats or apartments?
Yes, we deliver to flats and apartments.
If there is no lift access, please contact us before placing your order so we can advise accordingly.
🔁 Returns & Refunds
Can I return my order?
Yes, returns are accepted if:
- The item is unused
- It is in its original packaging
Please note that assembled or used items may not be eligible for return.
Are there any return charges?
Return costs may apply, including collection and restocking fees.
Please contact our support team for full details before initiating a return.
What if my item arrives damaged?
If your order arrives damaged or faulty:
- Contact us within 24 hours
- Provide clear photos of the issue
Our team will review and arrange a suitable solution as quickly as possible.
What if I receive the wrong item?
Please do not assemble the product.
Contact us immediately so we can arrange a replacement or correction.
🪑 Products & Quality
Will the product look exactly like the images?
We aim to present our products as accurately as possible. However, slight differences in colour, texture, or finish may occur due to lighting and manufacturing variations.
Are your products in stock?
Most of our products are kept in stock and ready for dispatch. Availability may vary during high demand periods.
🔧 Assembly
Do you offer assembly services?
Yes, assembly services are available for selected products at an additional cost.
Can I assemble the product myself?
Yes, all products come with instructions and necessary fittings for self-assembly.
Others
Do your products come with a warranty?
Yes, our furniture includes a 1 year manufacturer’s warranty to ensure quality and peace of mind.
What payment options do you offer?
We offer flexible payment options at checkout, including:
- Debit/Credit Cards
- Klarna / Clearpay (where available)
- Other secure payment gateways
Can I buy chairs separately?
Yes, many of our chairs are available to purchase individually or in sets, depending on the product.
